Refund & Cancellation Policy

1. Non-Monetary Virtual Tokens & Free Services

Virtual focus tokens, streak points, and study counters earned or displayed on the Platform are non-transferable, non-monetary virtual counters designed strictly for user discipline tracking. They carry ZERO real-world cash value, cannot be redeemed for fiat currency, real assets, or rewards, and do not constitute bank deposits, financial assets, or wager balances under online gaming or gambling regulations.

2. Strict No-Refund Policy & Error Waiver

All transactions, paid features, subscriptions, digital passes, and optional utility purchases made on CronoBash are final, non-cancellable, and strictly non-refundable. By completing a transaction on the Platform, you expressly waive any right to a refund, chargeback, or financial credit under any circumstances, to the maximum extent permitted by applicable law.

Zero Liability for Technical or User Errors: Refunds, token replacements, or financial adjustments will NOT be issued for user errors, accidental purchases, buyer's remorse, local internet disconnections, device hardware failures, browser incompatibilities, or temporary platform downtime, server latency, or software errors occurring during a study sprint.

Forfeiture Upon Account Termination: If your account is suspended, restricted, or permanently terminated by Platform Operators due to a violation of the Terms of Service, copyright infringement, or security protocols, all active digital passes and access rights are immediately forfeited without obligation for pecuniary restitution.

3. Payment Gateway Discrepancies & Duplicate Transactions

CronoBash does not issue refunds for platform features, server downtime, or user-side errors. Section 3 applies STRICTLY AND EXCLUSIVELY to duplicate billing charges or payment gateway errors occurring at the banking infrastructure level.

If your bank account, UPI ID, or credit card is debited multiple times for a single transaction due to a network timeout between your bank and the payment gateway:

• Submit a written discrepancy notice to support@cronobash.com within 7 days of the transaction date.
• Include your registered account email, official payment gateway reference/UTR ID, and bank debit proof.
• Verified duplicate transactions (where double payment was debited for a single digital delivery) will be reconciled or reversed to the original payment source within 5 to 7 business days, in compliance with Reserve Bank of India (RBI) payment settlement frameworks.

4. Support & Statutory Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, any user grievances, billing inquiries, or regulatory notices must be directed to our designated digital compliance desk:

All formal communications must be sent via email. We commit to acknowledging digital grievance emails within 48 business hours and resolving legitimate issues within statutory timelines prescribed under Indian law.